Refund policy

We want you to love every strand of your Lioness look. But if something’s not quite right, we’re here to make it right — no hassle, no stress.

🗓️ You’ve Got 30 Days

You have 30 days from the day your order arrives to request a return.

To be eligible, your item must be:

  • Unworn and unused
  • In its original packaging
  • With all tags attached
  • Accompanied by your receipt or proof of purchase

🔁 How to Start a Return

Just email us at info@lionessroom.com to get started.
Once your return is approved, we’ll send you a prepaid return label and simple step-by-step instructions.
Please don’t send anything back before getting confirmation — we want to ensure everything goes smoothly.

Questions at any time? We’re always here: info@lionessroom.com

🚨 Damaged, Defective, or Incorrect Items?

We quality-check everything with love, but if something slips through — damaged, wrong item, anything — contact us right away upon receiving your order. We’ll fix it fast.

🚫 Non-Returnable Items

There are a few things we can’t take back:

  • Personal care items (like beauty products)
  • Custom or personalized products
  • Perishables, flammable materials, or hazardous goods
  • Gift cards and final sale items

Not sure about your item? Just ask us. We’re happy to clarify.

🔄 Exchanges

Need a different style? The easiest way is to return your original item, and once it’s accepted, place a new order. Quick, clean, and queenly.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return within 14 days, no questions asked.
As always, items must be unworn, with original packaging and tags, and proof of purchase included.

💵 Refunds

Once your return arrives and passes inspection, we’ll send you a confirmation.
Approved refunds will be processed to your original payment method within 10 business days.
(Your bank may take a few extra days to reflect it.)

If it’s been more than 15 business days and you haven’t received your refund, please email us at info@lionessroom.com and we’ll sort it out.